HOW DOES THE FEEDBACK COLLECTED  WORK?

The Frimley & Wexham  Maternity Voices Partnership meets regularly throughout the year to discuss local maternity services.

Once a quarter, volunteer user representatives gather feedback from local women and their families about their experiences over the past two years. This feedback might be collected at local mum and baby groups, breastfeeding support groups, baby weigh-in clinics, or by chatting to mums on the postnatal wards at either Frimley or Wexham Park Hospitals.

The users meet to collate all the feedback they have gathered and identify any emerging themes. We are always keen to learn what is being done well, as well as where improvements are needed. At this meeting, we also compiled the agenda for the formal meeting, using the voices of the women we have heard as a guide. We do not handle complaints. Complaints should be reported to your healthcare provider.

At our feedback meeting, we host a formal meeting attended by parents and parent representatives, Frimley Health Care staff (including midwives, doctors, matrons, health visitors and Heads of Midwifery), and a representative from the Frimley ICB Integrated Care Board. This is an opportunity for staff and commissioners to hear the voices of women using the service and assess what changes are needed to the way services are delivered, as well as the effectiveness of previously suggested changes. 

Not all volunteers are required to attend this quarterly meeting, but it is beneficial to have two or three representatives present, allowing them to contribute to the broader discussions.

There will also be opportunities for users to participate in specific projects where input is required from volunteers.

Babes in arms are welcome at all our meetings.

MEETINGS FOR 2025

Join your local Maternity and Neonatal Voices partnership group.

Formal MVP Meeting dates are held online via Teams.
2025
17th July 1100-1300hrs
16th October 1300-1500hrs

Please contact us if you would like to attend

Image credited to Frimley Health and Care